Dispute Resolution

Complaints

The main mission of Casinoisy is to make Betting and Gaming a better experience for you. But sometimes things might go wrong - in case there's something you're not happy with, feel free to tell us straight away so that we can make it right.

You can always get in touch with our Customer Experience Team via chat by clicking on the 'Contact us' button at the bottom of this page, and then we can look into your issue immediately.

If you're still not satisfied, you can contact our Complaints Team at complaints@casinoisy.com and they will further investigate your issue and provide Casinoisy's final response.

Please note that we have a maximum of 8 weeks to look into your issue and provide our final response. However, we aim to do this sooner.

In case we haven't been able to resolve your issue, you can escalate the matter to Curaçao eGaming by completing the form on this link.